Global quality

François Pobelle
Quality manager

EM Technologies Total Quality Chart

Satisfaction :

• of customers,
• of employees,
• of shareholders.

Service :

• Total customer satisfaction is our priority.

Individual accomplishment :

• We encourage our personnel to :
  - improve their skills
  - take initiatives
  - assume their responsibilities
• We urge them to act with passion
• We treat them equally

Team spirit :

• We respect each other : client, supplier and employee
• We listen to others and respect our commitments
• We equally share risks and profits

Professionalism :

• Precision, method and perseverance lead our action toward solutions and not just problems explanation

Performance :

In the context of ambitious objectives, we want to :

• Shorten our manufacturing and development cycle
• Improve our productivity to lower our costs
• Develop reactivity and innovation while banishing “preconceived ideas"
• Maintain satisfying profitability to preserve our decision autonomy

Environment :

• We respect the law and nature
• We are aware of our duties toward the community
• The fundamental premium safety upon all other consideration

Francois Pobelle, Quality manager
Eric Moleux, CEO